Great clients never leave reviews
Happy clients rarely review unless asked. A simple, consistent request after each job changes that.
The local marketing system for the AI era
Reputation Management That Turns Reviews Into Revenue
We help you ask satisfied clients for reviews, respond to every review professionally, and track your reputation across the platforms that matter.
- Review requests after every job
- Professional replies to every review
- Monthly reputation report
Backed by Rioks: a decade of enterprise marketing experience, now built for local business
The problem
Most businesses leave their reputation to chance
Unprompted reviews tend to come from your most delighted or most frustrated clients. The satisfied majority stays quiet, and prospects judge you on what they see.
Negative reviews sit unanswered
An unanswered complaint tells every prospect who reads it that you do not listen.
Your review activity has stalled
New reviews signal an active business to customers and to Google. A flat profile gives them nothing new.
We build the review, response and monitoring system
This is about authentic feedback from real clients, requested consistently and answered professionally.
01
Review request system
SMS and email requests sent after completed jobs or appointments, in line with platform rules.
02
Multi-platform coverage
Google, Yelp, Facebook and industry platforms that matter in your field.
03
Review responses
Professional replies to positive and negative reviews, written in your voice.
04
Negative review handling
A calm, consistent approach to complaints, and flagging reviews that break platform policy.
05
Monitoring and alerts
Notifications when a new review appears on a tracked platform.
06
Monthly reputation report
Rating trends, review volume and a breakdown by platform.
Works well with
Google Business Profile
We set up, optimize and manage your Google Business Profile so it works as your front door on Google Search and Maps. Every field, photo, post and review reply is handled and reported monthly.
Learn moreLocal SEO
Local SEO that gets your website and Google presence working together, so people nearby find you when they search for what you do. You get a clear plan and a monthly report on what moved.
Learn moreReferral Marketing
We design a referral program for your business, automate the ask after each job, and track who referred whom so word of mouth stops being luck.
Learn moreNot sure where to start?
Want a steady flow of real reviews? Talk to us about your reputation.
How it works
How reputation management works with USM
Audit
We check your current rating, review count, response habits and presence on the relevant platforms.
Set up
We build and test the request system, connect it to how you contact clients and prepare reply guidelines.
Activate
We send requests to recent clients and turn on automatic requests for future jobs.
Manage
We monitor, respond, report monthly and adjust based on what is working.
Industries
Proven strategies for Home Services, Dental & Healthcare, Legal Services and Wellness & Hospitality.
Packages from $1,250/mo. No surprises. No hidden fees.
Month-to-month after the first 90 days. You own every account and asset.
See PackagesFAQ
Questions, answered.
Can you remove negative reviews?
Usually not, and anyone who promises that is misleading you. We respond professionally, build up positive reviews, and flag reviews that clearly violate platform policies.
Is asking for reviews allowed?
Google allows you to ask clients for reviews. Buying, offering rewards for, or fake reviews are not allowed, and we do not do them.
Do you cover Yelp and other platforms, not just Google?
Yes. We cover Google, Yelp, Facebook and industry-specific sites that fit your business.
How long until I see more reviews?
It depends on how many clients you serve and how often. We start requests as soon as the system is tested and report on volume monthly.
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Get found. Get chosen.
Get more clients. No pressure, no long onboarding deck. Just a conversation about what's working, what isn't, and one thing to try next.